Sometimes when it is hard to release you need to pull down slightly on the pull strap.
Rv awning lock lever broken.
I went to open and use my awning yesterday and found that the direction lever spring has broken.
See the attached manual for the dometic manual.
To replace the cam lock disassemble the awning assembly completely.
Dometic awning is in the out position.
It might take two persons to do this.
Both have that lever on the forward end that you reverse in order to move the awning.
Replace the cam locks and reassemble the entire awning.
It is important to allows take every safety precaution available when working with an rv awning.
I m concerned that it will release while on the road and certain doom will follow.
The fault of the strap breaking has nothing to do with your method.
Remove the awning fabric from the awning arms and then remove the tops of the arms to access the torsion assembly.
The awning will not go up.
Ok this all started with a broken window from storms.
For procedure normally i have to flip the lever and unroll the awning a half turn or so.
I can still roll up and down ok but the lever does not stay locked in either the up or down positions.
This allows enough slack to lift the arms off the catch.
It should be an a e dometic model or carefree of colorado.
Not that your awning will hold that much weight.
The lever will answered by a verified rv mechanic.